ИТ Сервис-менеджмент. Введение - Ян Ван Бон
Шрифт:
Интервал:
Закладка:
151
Production, Operations.
152
Service Requests.
153
Accounts.
154
Operations.
155
Effectiveness.
156
Service Level Agreements – SLA.
157
Operational Level Agreements – OLA.
158
Underpinning Contracts – UC.
159
Service Quality Plan – SQP.
160
Promotion.
161
Scope.
162
Quantifying.
163
Compose Service.
164
Service Specifications (Spec Sheets).
165
Charging.
166
Capacity.
167
Effectiveness and Efficiency.
168
Management Reports.
169
Operations.
170
Charges.
171
Direct Costs.
172
Indirect Costs.
173
Fixed Costs.
174
Variable Costs.
175
Capital Costs.
176
Operational Costs.
177
Budgeting.
178
Accounting.
179
Costing.
180
Charging.
181
По мнению редакторов, в настоящее время для ИТ этот период составляет 6-12 месяцев, при периоде долгосрочного планирования около 3-х лет.
182
Business Unit.
183
Rates.
184
KPI.
185
Cost-benefit analysis (CBA).
186
Capacity Management – более точным переводом является Управление «емкостью», т.е. управление мощностью вычислительных и телекоммуникационных средств и их потенциальными возможностями. – Прим. ред.
187
Advantages.
188
Efficiency.
189
Efficiently.
190
В данном случае это перевод словосочетания ad hoc.
191
Effectively.
192
Operational Processes.
193
Scripts.
194
Change Advisory Board – CAB.
195
Capacity Plan.
196
Request for Change – RFC.
197
Capacity Database – CDB.
198
Cost/benefit analysis.
199
Capacity Plan.
200
Simulation.
201
Baseline Assessment (Benchmark).
202
Host.
203
Application Sizing.
204
Application Sizing.
205
Operations.
206
Profiles.
207
Designers.
208
Benchmarks.
209
PABX.
210
Denial of Service – DoS.
211
Benefits.
212
Scope.
213
Business Impact Analysis.
214
Scope.
215
Stronghold/Fortress approach.
216
Skirmish Capability.
217
Recovery Options.
218
Cold Stand-by.
219
Fixed Facility.
220
Mobile Facility.
221
Warm Stand-by.
222
Upgrade.
223
Hot Start, Hot Stand-by.
224
Contingency Plan.
225
Host Computers.
226
Crisis Manager.
227
Fault-tolerant Systems.
228
Midrange Platform.
229
Effective.
230
Assurance.
231
Reliability.
232
Resilience – устойчивость: способность сервиса сохранять доступность при себе одного или нескольких ИТ-компонент. – Прим. ред.
233
Maintainability.
234
Recoverability.
235
Serviceability.
236
Availability Plan.
237
Recoverability.
238
Single Points of Failures – SPOF.
239
Component Failure Impact Analysis – CFIA.
240
CCTA Risk Analysis and Management – CRAMM.
241
Component Failure Impact Analysis – CFIA.
242
Recoverability.
243
Serviceability.
244
Availability Plan.
245
Component Failure Impact Analysis – CFIA.
246
Fault Tree Analysis – FTA.
247
CCTA Risk Analysis and Management Method – CRAMM.
248
System Outage Analysis – SOA.
249
Technical Observation Post – TOP.
250
Policy.
251
Management Framework.
252
Information Security Steering Committee.
